Maintenance & Facilities Management

Delivering award-winning maintenance & facilities management, including 24/7 support, we keep your business operational. From Preventive Maintenance to full Facilities Management, our strategies prevent failures and minimise costly downtime

Our Maintenance Services

Facilities Management

For clients seeking a “hands-off” approach, our comprehensive Facilities Management services act as your external estates department, managing all aspects of your building’s compliance across every trade necessary for effective operation, including mechanical, electrical, drainage, and more. You benefit from a single point of contact for streamlined communication, as well as flexible payment plans tailored to fit your budget, making financial management easier. With our proactive approach, you can enjoy peace of mind knowing that your building is compliant, safe, and fully operational, allowing you to focus on your core business while we take care of the details.

Commercial Gas

 

Planned Preventive Maintenance

We design bespoke Planned Preventive Maintenance schedules tailored to your specific assets – from boiler plants to electrical distribution – moving you from a reactive “fix-on-fail” approach to a proactive strategy. This ensures full statutory compliance while optimising energy efficiency and extending the lifespan of your equipment, ultimately preventing costly emergency replacements and keeping your facility running smoothly.

Drainage

24 hour Call Out

We are always open because building emergencies don’t adhere to office hours. Our contract clients benefit from true 24/7 support, 365 days a year, ensuring that any issues are addressed promptly, no matter when they arise. Whether it’s a burst pipe, a plant room failure, or any unforeseen challenge, our experienced on-call engineers are ready to mobilize at a moment’s notice. With our commitment to rapid response and reliable service, you can have confidence knowing that your facility is protected around the clock, minimizing downtime and safeguarding your operations.

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Temporary Heating

“Never without heating or hot water.” Business continuity is our priority. If a critical boiler fails and cannot be repaired immediately (due to parts availability), we won’t leave you in the cold.

We can rapidly deploy Temporary Heating and Hot Water Plant Solutions to your site. These mobile units bypass the faulty equipment, ensuring your school, office, or care facility continues to run seamlessly while we effect the permanent repairs.

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Reactive Repairs

When the unexpected happens, you need a team that reacts fast. Our fleet of tracked vehicles operates across Kent, London, and the South East, stocked with critical spares to ensure a first-time fix whenever possible.

Boiler and heating plant failures

Diagnosing and repairing faults on commercial boilers, pumps, and burners to restore critical heat and hot water.

Electrical faults and tripping circuits

Tracing and rectifying power outages, lighting failures, and distribution board trips to ensure operational safety.

Plumbing leaks and drainage blockages

Resolving burst pipes, blocked toilets, and sanitation issues that threaten hygiene or the building fabric.

Air conditioning malfunctions

Repairing cooling failures and refrigerant leaks in VRF/VRV systems to maintain comfortable working environments.

Why Trust ODM with your Maintenance?

Multi-Skilled Team

Our engineers are Gas Safe and OFTEC accredited, meaning we can handle multi-disciplinary faults in a single visit.

Digital Reporting

We use modern job management software to provide real-time updates, digital service sheets, and transparent asset tracking.

Local Response

With our Headquarters in Northfleet, we have excellent logistical access to the A2/M25, allowing us to reach clients in Kent and London quickly.

Security & Safeguarding

We specialise in working within sensitive environments like schools and care homes. All our engineers carry enhanced DBS checks, wear full uniform, and carry ID, ensuring the safety and security of your site occupants is never compromised.

What our customers say

"We started using ODM services in 2019... Following their successful delivery of this project we now use ODM for all our plumbing, heating and electrical work."

Director, GTCI

"As an Estates manager for the trust, I need good reliable companies that are trustworthy... this is the level of service I have come to expect from ODM services."

David Cooper, Estates Manager, The Island Learning Trust

"I had ODM carry out a boiler service at my property. Would highly recommend. The engineer was smart, polite and knowledgeable and arrived promptly. 100% recommend ODM, professional, reliable and will definitely be using again"

Google User

Frequently Asked Questions

What is the difference between PPM and Reactive Maintenance?

PPM (Planned Preventive Maintenance) is scheduled work intended to keep equipment working and prevent failure (e.g., an annual boiler service). Reactive Maintenance is fixing equipment after it has already broken down. A good strategy prioritises PPM to reduce the need for Reactive calls.

Do you offer maintenance for equipment you didn't install?

Yes. We can adopt your existing assets. We start with an asset verification survey to check the condition of your current systems and then build a maintenance schedule to suit them.

What are your emergency response times?

For contract clients, we adhere to strict Service Level Agreements (SLAs). For critical emergencies—such as a total loss of power, heating, or water—we typically target a 4-hour response. For non-urgent repairs, we schedule visits at a time that minimises disruption to your business operations.